customer care

SHIPPING

Please allow 10 business days of processing time 

For pre-order items, shipping time will depend on the estimated showing time and we will be in touch with any exceptions.

Once your order has been processed and shipped, you will receive a notification email from info@letoitofficial.com with the courier and tracking number

Free shipping for orders over $500 USD

$25 flat-rate shipping for orders under $500 USD

Note that the buyer is responsible for any applicable local tax and fees with their country. 

Please contact us by email at info@letoitofficial.com if you have any questions. 

RETURN & EXCHANGE POLICY

Get in touch with us at info@letoitofficial.com for any assistances.

We accept exchanges for the same item in a different size under the following conditions:

The request for exchange should be made within 7 days of delivery

Be in its original, unused, unaltered, and unwashed condition

Be returned with original tags and packaging

Please note that original shipping fees are not refundable

Pre-orders and custom creations are not eligible for return or exchange

LETOIT reserves the right to reject returns that do not comply with our policy

Returns that do not adhere to the policy may be sent back to the original shipping address at our discretion

EXCEPTIONS

We understand that there may be exceptional circumstances that require special consideration. 

If you believe you have an exceptional circumstance, please contact us and we will do our best to find a solution that works for you

Thank you so much for your support! We hope you enjoy the pieces. - the LETOIT team